You really do get what you pay for...

(the following post is 2 minutes of ranting...just thought I'd warn you!!)

I'm a little bit pissed off today...specifically at Tesco's.

Why?

Well, for the past three days I've had zero internet connection. Not a sausage.

After thinking it was a problem with the modem, to maybe the phone line etc, I've been scratching my head.

I really rely heavily on having internet, especially with doing the mentorship again with Dax...

So, I decide to call Tesco's internet help-line to see if they could help me. (charged at a premium rate, 50p/minute number--cheeky b*stards).

After being put on hold, then told to I would be put onto another department etc etc, I started to get a little bit pissed off, to say the least!

Eventually I was told there had been a problem/misunderstanding with my direct debit payment.

They had sent me an email yesterday morning to tell me that they were going to permenantly cut me off if I didn't call them by last night.

(Now this to me is f*cking stupid...how can I pick up an email from them when I have no internet connection!?)

Apparently, this is the 'system' they use at Tesco's internet. They email you reminders that they've cut off your internet..mmm

So, to today...

I have had to travel 5 miles to use my mother-in-laws computer/internet to set up a new broadband service with Demon.net, who have been voted the best internet provider for the past 2 years running...and to look at stuff like the excellence module videos etc

But, it will probably take around 10 days before I have internet at home again.

This, however, is quicker than the Tesco's offer of around 14 days (as if I would use those baboons again...)

Anyway, after this rant I believe I have learnt:

1. You really do get what you pay for. Cheap price often means shit quality service.
(I think this applies to 90% of the PT's I know in my area who charge low prices/offer shit service)

2. Even though some of the big companies say they offer 'quality service', their 'customer service' systems are shit...

3. I will make sure that the 'customer service' systems I use with my company, such as payment policies etc are well thought out and are not as dumb as Tesco's.

4. Don't ever use Tesco's 'Finest' (definately not f*cking finest in my opinion!) products ever again!

5. Am going to sit for 5 minutes and try and work out what I can learn from this experience...

Happy days!

Simon :)

P.S. I am going to do my best to post blogs/answer emails back to my mastermind group, but don't think I'm being lazy if I take a little while to respond...hope to have new super-duper internet connection in the next 10 days...